Job Summary Role Responsibilities: • Oversee technical infrastructure operations, administration, and reporting. • Align with Shared Services Is Strategy for effective integration. • Assist with Planning infrastructure growth and capacity development. • Establish procedures, policies, and training protocols. • Manage maintenance, design, and analysis of infrastructure. • Recommend updates to services and standards. • Assist with defining and implement IT Disaster Recovery Strategy. • Set software, hardware standards, and conduct performance testing. • Ensure security maintenance across systems. • Handle IT assets, inventory management. • Guide Information Systems projects and design delivery. • Govern incidents, problems, and change management. • Strive for customer excellence and satisfaction. • Ensure IT accountability, innovation, and security. • Implement and uphold policies, procedures, and risk management. • Foster relationships with, clients, and teams. • Mitigate risks effectively, Windows Server, Microsoft Exchange, DHCP, DNS, NAS/DAS devices, VOIP Solutions (Understanding), General Support, Backup and connectivity solutions, Networking, Apple Mac (advantageous), Office 365 and Pastel • A need to improve on Technical Knowledge to perform work better is a must. • General IT Support and Admin Relevant Qualifications / Experience: • Brings 6 - 8 years of technical experience. • Ability to demonstrate strong leadership skills. • Skilled in problem solving and resolution.