Overview:Our client in the property sector is looking to employ a Tenant Liaison Officer responsible for liaising with all clients and ensure the efficient letting of units and to maximize rental income by ensuring that vacancies are kept to a minimum.Minimum Requirements:
Grade 12 / Matric
3-year Business management course or equivalent
3-5 years’ experience in a supervisory role
3-5 Years’ experience in a customer service environment
A minimum of 3 years in a property management environment
Advanced MS Office and MDA
Key Performance Areas:1. Operational Requirements
Execute daily tasks and work instructions according to relevant Procedures & Policies
APPLICATION MANAGEMENT * Ensure all vacancies are advertised
Oversee the enquiry &application process from start to finish in line with company procedures
Ensure viewings take place where applicants have requested same
Provide final approval on all applications in the portfolio
Oversee/ensure that the lease signing procedure is carried out correctly
Oversee that all leasing data has been uploaded on the property management system (MDA)
Oversee that all tenant information with the relevant charges are loaded on the system
Liaise with different personnel, as is required, to prevent delays and on-time delivery
TENANT & RELATIONSHIP MANAGEMENT * Ensure the efficient and effective tenant administration and management of related processes
Oversee tenant management procedures to ensure maximization of revenue streams
Ensure vacancies negated in line with budgets and projections
Oversee tenant relationships through tracking customer service levels
Ensure lease agreement processes are managed in line with company procedures
Oversee the marketing of available units to optimize rental income
Resolve all the escalated internal and external tenant enquiries in line with company procedures
Oversee that house rules are enforced with transgressions attended to and recorded
Oversee house visits to ensure active engagements with our tenants
Oversee that notices to vacate are recorded on the mutation schedule and MDA and that exit inspection appointments are scheduled to take place
Oversee the pre-exit and final inspection process
COMPLEX WELLNESS MANAGEMENT * Perform regular checks on the “wellness” of the complexes in the PE RegionREPORT WRITING * Review monthly business unit results and ensure regular and accurate reporting
Report weekly on vacancies, mandates and site visits submitted to the Reg. Manager
Revenue variance report compiled on a monthly basis
Collate feedback from staff and formulate a monthly progress report, including statistics over a period of times
STAFF MANAGEMENT
Monitor and review Tenant Liaison Officers outputs in terms of marketing, processing of applications and successfully dealing with queries in agreed turnaround times
Monitor and review Building caretakers performance by reviewing house visits sheets and inspecting the overall wellness of our complexes
Co-ordinate the effective split of sub portfolios between Tenant Liaison Officers and ensure that resources available are utilized effectively
Perform all duties, within your vocational abilities, as requested
Ensure effective communication with internal department
COMMUNITY DEVELOPMENT * Manage Corporate Social Investment activities in line with company’s mainstreaming plans
Engage with current volunteers involved in the CSI programs and attract new volunteer
2. Financial
Ensure effective cost saving and waste elimination
Set Annual Budgets and Quarterly Forecasts
Meet output requirements, while containing expenditure
Ensure control and approval of expenses in accordance with the company approvals framework
3. Human Resources
Familiarise yourself with and, at all times, act in accordance with the company’s policies and procedures
Promote diversity, equal opportunity and fair treatment in the workplace
Ensure consistent adherence to & application of the company’s disciplinary code, grievance procedures and
relevant legislation * Execute company EE plan, procedures and targets
Formulate and execute a Workplace Skills Plan in conjunction with the HR Department
Manage staff performance through the Company Performance Management program
4. Quality Compliance
Comply with Quality requirements as outlined by the company Procedures and Written Instructions in all tasks and activities
Ensure that the required procedures and Quality standards are adhered to
Ensure high quality standards of work are adhered to at all times
Complete all documentation timeously and accurately
5. Safety, Health & Environmental
Carry out any duty or requirement imposed on the company by housing act
Ensure that the requirements of the company act are complied with by every person under your supervision
Ensure that reasonably practicable steps are taken to identify, manage or eliminate any hazards or potential hazards to the safety or health of employees
Report any unsafe or unhealthy situations to the Managing Director
