Customer service officers are responsible for attending to various customer service-related inquiries and customer complaints that are verbal, written and in person. The core purpose of this role is to build rapport, trust and long-lasting relationships with customers, stakeholders, and co-workers, through the delivery of exceptional service experiences. Customer service officers are known to promote the company’s core values and acts as brand ambassadors of Bayport.EDUCATIONMINIMUM QUALIFICATIONS
National Certificate - Generic: Customer Management NQF Level 5 or,
Relevant NQF Level 5 or higher related qualification
EXPERIENCE AND KNOWLEDGEMINIMUM REQUIREMENTS
Experience in working with inbound and outbound calls, customer retention, and collections
experience preferred.
Clear and effective communication, both written and verbal
Computer savvy, including competency with the Microsoft Office application suite
(Especially Outlook, Excel, and Word)
Strong organizational skills, attention to detail, commitment to accuracy and excellent work
product, employed with maximum efficiency, without being weighed down by minutia.INDUSTRY EXPERIENCE
General knowledge of administrative tasks/issues pertaining to client services
