Key Account Manager (Logistics Technology) – JHB
- Johannesburg, Gauteng
- Permanent
- Full-time
- Bachelor's degree in business, Marketing, Logistics, or a related field
- 3-5 years of experience in Key Account Management, Customer Success, or a similar client-facing role
- Background in logistics technology implementations or customer success in SaaS/logistics platforms
- Familiarity with customer journey mapping and experience design
- Experience with CRM systems and project management tools
- Proven ability to manage customer relationships and execute successful project rollouts within the logistics, supply chain, or transportation sector
- Strong project management skills, including experience with onboarding and delivery coordination
- Tech-savvy, able to understand and explain logistics technology platforms and tools
- Experience recognising and solving customer pain points and improving experience across the account lifecycle
- Strong collaboration and communication skills across internal and external stakeholders
- Commercially aware with a marketing mindset focused on delivering business value
- Self-motivated, solutions-oriented, and passionate about helping customers succeed
- Act as the main contact for assigned dealerships, building strong, long-lasting relationships
- Manage the entire process from onboarding new dealerships to delivering solutions and ensuring they’re satisfied and retained
- Coordinate the onboarding, rollout, and final delivery of projects smoothly
- Work with internal teams (sales, operations, IT, marketing, finance) to meet client needs and deadlines
- Regularly engage with dealerships to understand their challenges and find ways to improve their experience
- Provide advice and insights to dealers based on market trends and company knowledge
- Monitor account performance, prepare reports, and share recommendations with stakeholders
- Stay updated on logistics and supply chain technology to support dealers better
- Be a trusted advisor and advocate for the dealerships within the company
- Help test new products and features, providing feedback to the development team
- Work with sales and technical teams to ensure PoCs run smoothly and meet customer needs
- We may retain your personal information in our database for future matching of suitable opportunities
- We may contact you when suitable opportunities arise
- The information you have provided to us is true, correct and up to date