Customer Service Consultant

• Grade 12
• At least 2 years’ experience in a call centre/customer support environment
• Computer literate – MS Outlook/Excel/Word & Internet.
• Professional communication skills in both Afrikaans and English.
• Formal business writing
• Own reliable transport and preferably reside in the Northern Suburbs.

• You will need Strong administration, organising, problem-solving and time management skills.
• Ability to remain calm, objective and self-controlled under pressure.
• Provide professional and exceptional support to both internal and external customers
• Advise and educate customers on the company procedures for the different product models
• Handling monthly account queries via telephone, WhatsApp chatbot and company ticketing system
• Create, assign, escalate, follow up and resolve tickets
• Build positive relationships with customers and collaborate with team members to ensure top-tier service
• Perform administrative duties such as follow-up of failed communications, updating customer profiles, and reporting
• Sending bulk emails and SMS’s to customers

Measured Ability Group