Customer Service Agent – Credit Card Support (3-months contract)

Isilumko Staffing

  • Johannesburg, Gauteng
  • R10,000-15,000 per month
  • Contract
  • Full-time
  • 16 days ago
Are you passionate about delivering exceptional customer service in the banking industry? We’re looking for an experienced Customer Service Agent to join our team, focusing on credit card-related queries on a 3-month contract.Key Responsibilities:
  • Handle incoming queries related to credit card services, transactions, and account details.
  • Provide clear, accurate, and timely assistance to customers, ensuring their needs are met.
  • Identify and resolve customer concerns effectively, maintaining high satisfaction levels.
  • Follow banking protocols and compliance standards for a secure and trustworthy service experience.
  • Accurately document all customer interactions in the system, maintaining thorough and up-to-date records.
Requirements:
  • Minimum of 1 year experience in a customer service role within the banking industry, specifically dealing with credit card queries.
  • Must have BCOM degree (finance, Investment, Economics)
  • Clear ITC (no adverse credit history).
  • Strong communication skills and an ability to resolve issues efficiently.
  • High attention to detail and strong problem-solving skills.

Isilumko Staffing