Job PurposeWe are seeking a highly skilled and experienced Firewall / IT Technician to join our client's team. The successful candidate will be responsible for planning, implementing, and maintaining IT solutions for clients, with a strong focus on firewall technologies, IT infrastructure management, and cloud solutions. This role requires a lateral thinker with excellent problem-solving abilities, the ability to lead IT projects, and strong communication skills.Key ResponsibilitiesPlan, coordinate, and manage IT infrastructure projects from initiation to completion.Setup, configure, and maintain firewalls (preferably Sophos).Administer Microsoft 365 environments, including Admin Centre and SharePoint.Perform and oversee email migrations for clients.Manage and maintain Windows Servers, desktops, and networking infrastructure.Provide advanced desktop and network support, ensuring minimal downtime for clients.Support and maintain cloud architectures (Azure), hosted servers, and backup solutions.Implement and manage patching, RMM solutions, and endpoint security tools (ESET).Setup, maintain, and troubleshoot PABX systems.Lead and mentor IT teams, ensuring best practices and service excellence.Research and implement tailored IT solutions to meet specific client needs.Provide professional, client-facing communication and support.Required Skills & ExperienceMinimum 5+ years’ experience in Firewall setup and maintenance (Sophos preferred).Minimum 5+ years’ experience in IT team management.Minimum 5+ years’ experience working with Microsoft 365 Admin Centre.Minimum 5+ years’ experience working with Microsoft 365 SharePoint Admin Centre.Minimum 5+ years’ experience in Email Migrations.Minimum 5+ years’ experience in Windows Server setup, maintenance, and support.Minimum 10+ years’ experience in Desktop Support.Minimum 10+ years’ experience in Networking setup, maintenance, and administration.Minimum 3+ years’ experience in Cloud Architecture (Azure).Minimum 3+ years’ experience with Cloud-hosted servers.Minimum 3+ years’ experience with Hosted Backup solutions.Minimum 3+ years’ experience with Patch / RMM Management.Minimum 3+ years’ experience in ESET setup and maintenance.Minimum 2+ years’ experience in PABX setup and maintenance.Advantageous Skills & QualificationsOffice 365 Certification / QualificationA+ / N+ QualificationMCSA / MCSE QualificationAzure Certification / QualificationFirewall Certification (Sophos or equivalent)VMware experienceRelevant IT qualification from a recognized institution