Head of Housekeeping
- Cape Town, Western Cape
- Permanent
- Full-time
Lead, motivate, and elevate hospitality standards across premium short-term rentals
Cape Town | R30,000.00 Basic + Incentives | 08:00am - 17:00pmAbout Our ClientOur client manages a growing portfolio of high-end short-term rental properties in Cape Town, setting the benchmark for comfort, quality, and memorable guest experiences. Their focus is on delivering a seamless stay through exceptional service and immaculate presentation. With a strong emphasis on professionalism, innovation, and teamwork, they provide an environment where leaders can drive change, inspire teams, and make a lasting impact on hospitality excellence.The Role: Head of HousekeepingThe Head of Housekeeping will take full ownership of housekeeping operations across all properties, ensuring every space is guest-ready at all times. You will lead, train, and manage a large team, uphold strict quality standards, and collaborate closely with other departments to resolve issues and maintain operational efficiency. This role is key to enhancing the guest experience through leadership, consistency, and innovation.Key ResponsibilitiesManage and lead a large housekeeping team, including recruitment, training, scheduling, and performance managementConduct regular quality checks to ensure all properties meet or exceed cleanliness and presentation standardsAddress and resolve guest complaints or property concerns efficientlyEnforce company policies on attendance, performance, and conductSupport Supervisors with performance evaluations and coaching for team growthCreate a positive, accountable, and high-morale work environmentEnsure all properties remain fully stocked, clean, and guest-ready at all timesAbout You5+ years of experience in a housekeeping management role (preferably in short-term rentals or hospitality)Based in Cape TownProven leadership skills with the ability to inspire and motivate large teamsHighly detail-oriented and exceptionally organisedCreative thinker with a proactive approach to problem-solvingStrong communication and interpersonal skillsComfortable using mobile apps and digital tools for field operationsThrives in a fast-paced, high-pressure environment while maintaining quality standards
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