Social Media Customer Service Agent

Pepkor Lifestyle

  • Sandton, Johannesburg
  • Permanent
  • Full-time
  • 24 days ago
IntroductionPepkor Lifestyle is looking for an energetic individual to join our dynamic team. We are looking for a Customer Service Agent, specializing in social media, to effectively manage, moderate and resolve customer queries for all prospective clients within our social media platforms.Description * Promptly monitor and respond to social media comments and inquiries in line with the requirements and guidelines.
  • Liaising with internal departments on resolving queries.
  • Effective application of Customer Service Policy, Procedure and systems.
  • Manage Customer centricity.
  • Effective self-management and teamwork.
Minimum requirements
  • Grade 12
  • 2 3 years related Social Media/Community Management and Customer Services experience
  • Relevant Qualification in Media, Digital or Communications field
  • Current knowledge of best practices for Customer Services in a retail environment
  • General Understanding of CPA (Customer Protection Act)
  • Knowledge of Pepkor Lifestyle policies, practices, processes and systems
  • Knowledge of CRM systems and practices
  • Social Media Proficiency
  • MS Proficiency
  • Indepth knowledge of Pepkor Lifestyle policies, practices, processes and systems
SKILLS
  • Strong written and verbal communication skills
  • Personal Resilience
  • Multi-tasking
  • Effective Time Management
  • Interpersonal skills
  • Active Listening and Interpretation skills
  • Conflict Management
  • Ability to work under pressure
BEHAVIOURS
  • Energy and Drive
  • Customer Orientation
  • Problem Solving
  • Planning and Prioritising
  • Assertiveness
  • Excellence Orientation
  • Following Instructions and Procedures
  • Attention to detail
  • Working with People
  • Delivering Results and Meeting Customer Expectations

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