Customer Operations Manager

Western Cape
Permanent
Full-time

3 days ago

A cloud-based logistics and last-mile delivery technology provider is currently seeking a Customer Operations Manager to be Second-in-Command to the Head of the Support Department.Location: Observatory (On site)Key Responsibilities

Lead and develop a high-performing team, fostering a positive and collaborative culture.
Oversee daily delivery operations and customer support functions.
Build and optimise processes to improve efficiency, performance, and customer satisfaction.
Define and track KPIs, analyse trends, and implement performance improvement initiatives.
Collaborate with technology teams to enhance delivery platforms and streamline workflows.
Drive staff development, coaching, and succession planning.

Requirements

National Senior Certificate (Grade 12); Bachelor’s in Business, Supply Chain or related field preferred.
3+ years in management within delivery, logistics, or last-mile operations.
5+ years in call centre or back-office customer support.
Experience managing large teams (100–200 people indirectly).
Strong leadership, analytical, and problem-solving skills.
Track record of driving operational excellence in a fast-paced environment.

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