Part Time Receptionist

• Welcome all guests to the store with a friendly, warm and professional attitude.
• Understand and be able to advise guests on all treatments in the menu.
• Is able to advise client and sell retail products when therapists are unavailable.
• Actively promotes and up/cross sells treatments.
• Accurately book appointments and / or handle changes made to appointments.
• Handle guest questions and concerns in a professional and accurate manner.
• Answer calls in a friendly professional manner.
• Handle appointments and appointment reminders.
• Coordinate therapists schedules and bookings.
• Responsible for managing store opening and closing procedures.
• Manage and is responsible for Stock counts and inventory control.
• Manage customer complaints.
• Assist with administrative accurate invoice filing and controls.
• Complete accurate daily cash-up.
• Maintains a clean professional working environment by doing hygiene checks.
• Maintains a clean and organised front desk, as per franchise regulations.
• Maintains accurate stock levels with the franchisee.
• Communicate any staff/ guest problems that need attention to the franchisee.
• Perform any other reasonable requests and tasks related to the maintenance of the business as requested by management from time to time.

WAXIT