Support Engineer
- Johannesburg, Gauteng
- Permanent
- Full-time
- Analyse and resolve application errors, system failures, and performance issues.
- Document and track problems using structured methodologies and tools.
- Collaborate with development teams to implement permanent fixes or design improvements.
- Monitor key system metrics and alerts to proactively identify and resolve issues.
- Support audits and reviews by providing relevant logs, documentation, and incident reports.
- 5+ years' experience in IT and at least 2 - 3 years in second or third line support
- Relevant qualifications
- SQL experience
- Experience in supporting software applications, hardware infrastructure and telephonic systems in a production environment
- Demonstrated ability to troubleshoot complex systems, including application software errors, hardware failures / device level issues, and telephony faults (call routing, VoIP or PBX systems).
If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
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