The Role: Technical Client Relationship ManagerThis role focuses on building and maintaining strong client relationships while serving as the technical bridge between customers and the engineering team. You will work closely with clients to understand their operational needs, design workflow solutions, and oversee the implementation and optimisation of their systems. The position requires a blend of technical know-how, strategic thinking, and excellent interpersonal skills.Key ResponsibilitiesMeet with clients to understand and map their operational workflows and business processesDesign and present customised workflow solutions using project management and collaboration toolsCollaborate with engineers to develop, adjust, and optimise system buildsProactively manage client relationships, ensuring satisfaction and long-term engagementAnalyse client requirements and translate them into actionable project plansConduct training sessions, workshops, and presentations for client teamsMonitor system performance and recommend improvements or adjustmentsSupport the adoption and integration of platforms, ensuring a smooth user experienceAbout You5+ years experience in SaaS environments, either client-facing or in operations/project managementProven experience with tools like ClickUp (preferred), Asana, Monday.com, Jira, ServiceNow, or similarStrong understanding of workflow design, process mapping, and systems implementationExcellent communication and presentation skills, with a customer-first mindsetAnalytical thinker with the ability to translate complex requirements into practical solutionsHighly organised, detail-oriented, and capable of managing multiple projects simultaneouslyCollaborative, proactive, and adaptable in a fast-changing environmentDrive client success through technical expertise and strategic relationship management
