Oversee the full spectrum of lodge operations in partnership with Ops Management Team – Manage budgets, monitor financial performance, and implement strategies to enhance profitability – Prepare and present operational reports, including occupancy, revenue, and cost analysis – Resolve operational challenges efficiently, including leading Annual Union Negotiations – Champion eco-conscious practices such as water conservation, waste reduction, and energy efficiency – Champion a guest-centric culture, ensuring every interaction is memorable and personalized – Continuously elevate the lodge’s hospitality offering through innovation and attention to detail Strategic Planning: – Develop and execute operational strategies aligned with the lodge’s luxury positioning and group objectives – Collaborate with senior leadership to shape long-term goals and drive continuous improvement – Support the broader vision of the group as directed by the General Manager of Operations Resource Management: – Oversee the effective allocation of staff, equipment, and financial resources – Ensure optimal resource utilization to maintain high service standards while controlling costs Process Optimization: – Continuously evaluate and refine operational workflows to improve efficiency and guest satisfaction – Implement innovative practices to streamline service delivery and enhance productivity Supply Chain Management: – Manage procurement and logistics to ensure the timely delivery of goods and services – Build strong relationships with suppliers and mitigate risks in the supply chain Team Leadership: – Lead, train, and inspire a high-performing team across all departments – Foster a culture of excellence, collaboration, and accountability – Promote staff development and maintain high morale through effective leadership Quality Control: – Enforce rigorous quality standards across all guest touchpoints – Monitor service delivery and implement corrective actions where necessary – Drive the lodge’s quality plan and ensure consistent implementation of brand standards Risk Management: – Identify potential risks and implement mitigation strategies – Develop contingency plans to ensure operational continuity during disruptions Technology Integration: – Leverage technology to enhance operational efficiency and guest experience – Stay current with hospitality tech trends and integrate relevant tools into daily operations Communication and Collaboration: – Ensure seamless communication across departments and with Head Office – Collaborate with cross-functional teams to align operations with strategic goals