Operations Coordinator
- Cape Town, Western Cape
- R27,500-30,000 per month
- Permanent
- Full-time
Full-time
UK-aligned hours
Includes some weekend support (on a rota basis, 10 am- midnight UK time)Reports To
Head of OperationsSalary Range
R27,500 R30,000 per monthOverview
A fast-growing international tech company is looking for a detail-obsessed, cool-headed, and highly organised Operations Coordinator to support and coordinate a UK-based field team. This role is hands-on and critical to the smooth execution of day-to-day installations, customer logistics, and system updates. You'll manage team schedules, review job completion quality, and ensure operational standards are consistently met.Key ResponsibilitiesCoordinate daily planning, task routing, and scheduling for a UK-based field teamTrack installations, network refreshes, and technical system updatesReview completed jobs to ensure quality, accuracy, and consistencyLiaise with venues and partners regarding logistics, updates, and support needsUse internal systems (e.g., CRM and ticketing tools) to maintain accurate recordsQuickly identify, troubleshoot, and escalate operational blockersEnsure service level agreements (SLAs) and timelines are metSupport process improvements that enhance team efficiency and service qualityParticipate in weekend shifts as part of a rotational support scheduleEssential RequirementsHighly organised, with exceptional attention to detailProactive and solutions-driven, with strong problem-solving abilitiesAble to work under pressure and manage shifting prioritiesExperience using CRM or support platforms (e.g., Zoho Desk, Zendesk, Intercom)Fluent in written and spoken EnglishComfortable working independently in a remote environmentStable internet connection and availability during UK business hoursDesirable (Nice to Have)Experience in field service coordination or logisticsFamiliarity with IoT, hardware, or tech installationsExperience working with or supporting UK or international teamsBasic technical troubleshooting abilityWhat's on OfferFully remote, flexible work environmentOpportunity to grow within a global operations teamExposure to a fast-growing, tech-enabled international businessSupportive team culture and clearly defined performance metricsTraining and development tailored to individual strengths
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