After Sales Manager

• Oversee and manage all after-sales service, maintenance, and warranty operations for a national forklift fleet

• Lead, motivate, and develop a technical team of approximately 47 staff (technicians, service controllers, and support staff)

• Ensure service quality, turnaround times, and customer satisfaction targets are consistently met or exceeded

• Manage workshop operations, field service teams, scheduling, and workflow planning

• Monitor key service KPIs including response times, cost efficiency, parts usage, and SLA adherence

• Manage parts inventory, procurement planning, and supplier relationships in conjunction with the procurement team

• Use Autoline and Kerridge ERP systems to manage workflows, generate reporting, and track performance

• Drive continuous improvement in service delivery processes, technician training, and client communication

• Collaborate with senior leadership and sales to support customer retention and identify upselling opportunities

• Ensure full compliance with health, safety, and quality standards

• Red Seal Trade Test Qualification (Auto Electrical, Diesel Mechanic, or Millwright)

• NQF Level 6 qualification in Business Management, Operations Management, or related field

• 5+ years of management experience leading technical service teams in the forklift, automotive, or heavy equipment sectors

• Proven experience working with Autoline and Kerridge ERP systems

• Strong leadership, communication, and conflict resolution skills

• Excellent understanding of preventive maintenance strategies, field service coordination, and customer SLAs

• High level of analytical and planning ability

• Pension

• Medical

• Car Allowance

• Fuel Card

• Cell Allowance

Square 1 Recruitment