We are looking for a dynamic and customer-focused French-Speaking Customer Care Agent or Spanish speaking agent to join our international contact centre team. This role is ideal for someone with strong interpersonal skills, solid IT proficiency, and previous experience in delivering excellent customer service in a fast-paced, multilingual global call centre environment.Key Responsibilities
Respond to customer queries via phone, email, and chat in French and English
Resolve customer issues efficiently, professionally, and with empathy
Escalate complex queries to the relevant departments when necessary
Accurately log all customer interactions in the CRM system
Assist customers with account issues, billing inquiries, and product information
Follow up with customers to ensure resolution and satisfaction
Maintain up-to-date knowledge of products, services, and company policies
Contribute to continuous improvement by providing customer feedback and identifying process inefficiencies
Requirements
Minimum 3–5 years of experience in a international call centre
Fluent in French and or Spanish (native or professional level) and English
Experience working remotely US hours
Strong IT skills: confident using CRM systems, helpdesk platforms, and Microsoft Office Suite
Excellent communication and problem-solving skills
Ability to multitask, prioritize, and manage time effectively
Customer-oriented mindset with a passion for service excellence
South African ID or Residence or valid Refugee status Permit is essential
