Installation Support Administrator - 6 month contract

Cape Town, Western Cape
Permanent
Full-time

28 days ago

Job DescriptionOur client is seeking a Installation Support Administrator to join their team. The successful candidates will be required to ensure Customer Service Standards are maintained and solve customer queriesLocation: Cape TownJob type: 6 month contract

Marketing to both existing and prospective clients and building and maintaining relationships
Support and liaison between the Sales, Installations and Tech support
Contract administration, feedback, and daily statistical reporting.
Ensure that Customer Service standards are maintained
Meet / exceed targets.
Data Capturing.
Ensure that all the bookings conform to the Scheduling aid
Follow up leads/queries.
Scheduling of appointments.
Checking / Maintaining high quality schedules.
Management of potential cancellations.
Taking ownership of all queries and calls taken and assisting the client within our SLA's

Minimum Requirements

Matric
Extensive knowledge of the Western Cape geographical area
MS office Knowledge (intermediate level in Excel)

Skills

Above average Customer Service skills
Ability to work under pressure
Out of the box thinking skills
Excellent communication and organizational skills
Time management

Should you meet the above criteria, we invite you to apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessfulSkillsCommunication Customer Service OrganizationIndustriesCustomer Services

Staff Unlimited

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