Account Manager (Logistics/Fleet)

• Achieve or exceed sales targets by managing customer accounts and implementing solution-selling principles.
• Accurately manage opportunities in the sales pipeline, ensuring consistent customer engagement and timely closures.
• Identify opportunities to upsell and cross-sell additional products or services based on client needs.
• Develop and execute strategic account plans to maximise revenue and ensure growth within the customer base.
• Collaborate with internal teams (e.g., marketing, product development, customer support) to ensure customer satisfaction and seamless service delivery.

• Maintain a quality call cycle of 90% focused on delivering value to customers and ensuring long-term relationships.
• Act as the primary point of contact for sales-related inquiries and activities, ensuring high-level customer satisfaction.
• Keep your customer service index (CSI) above 90% by providing proactive support and addressing customer concerns.
• Implement strategies to prevent customer churn, conducting regular business reviews to evaluate performance and identify areas for improvement.

• Stay up-to-date on industry trends, competitor activities, and market opportunities.
• Use CRM software to manage sales activities, track progress, and generate reports for management review.
• Represent the company at industry events, conferences, and trade shows to network with potential clients and promote products or services.

• Communication: Strong verbal and written communication skills with the ability to clearly articulate value propositions and negotiate effectively.
• Strategic Thinking: Ability to analyse market trends and customer behaviour, creating strategic plans to drive sales growth.
• Problem Solving & Analysis: Strong analytical skills to identify challenges and propose timely solutions.
• Team Collaboration: Collaborate effectively with internal teams and contribute to a positive work environment.
• Time Management: Strong organisational skills with the ability to prioritize and manage multiple accounts and tasks.
• Resilience & Persistence: Maintain motivation and perseverance in the face of challenges, continuing to pursue sales goals despite setbacks.
• Ethical Conduct: Commitment to high ethical standards in all sales activities.

• Sales Expertise: Proficient in sales strategies, techniques, and the complete sales process.
• Customer Relationship Management (CRM): Strong interpersonal skills with the ability to build lasting relationships with clients and manage accounts efficiently.
• Negotiation Skills: Expertise in negotiation to close deals and address customer concerns.
• Tech-Savviness: Proficiency in using CRM software and other sales tools to track activities, manage pipelines, and generate reports.

• Bachelor's degree in Business Administration, Sales, or related field.
• Proven track record of at least 3 years in a sales-related role, preferably in account management or a similar capacity.
• Customer Service or Fleet Management qualification (or studying towards) would be advantageous.
• Willingness to travel occasionally for client meetings and industry events.

• Excellent communication and interpersonal skills, both written and verbal.
• Strong strategic thinking and ability to analyze market data.
• Highly motivated with a passion for exceeding sales targets and providing exceptional customer service.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Proficiency in Microsoft Office (Intermediate level) and CRM software.

Isilumko Staffing