IT & Dialler Operations Coordinator

Lendplus

Western Cape
R15,000-25,000 per month
Permanent
Full-time

13 days ago

Company Overview:Lendplus Technology is a leading South African microlending company dedicated to providing accessible and responsible credit solutions to clients. Leveraging advanced technology and data-driven decision-making, we strive to deliver fast, fair, and flexible loan products tailored to our clients needs. Our innovative approach combines cutting-edge digital platforms with a customer-centric ethos to empower financial inclusion and help clients improve their credit health. At Lendplus, we pride ourselves on transparency, compliance with regulatory standards, and continuous improvement to ensure a seamless lending experience. Join us and be part of a dynamic team thats transforming the microlending landscape through technology and service excellence.Job Summary:We are seeking a hands-on IT & Dialler Coordinator who will take ownership of all local IT infrastructure, including network setup, technical support, and Active Directory management. The successful candidate will also support dialler operations, ensuring optimal performance and minimal downtime. This is not a first-line support role candidates must be confident managing key components of the IT environment independently.Key Responsibilities:IT Infrastructure & Support:

Deploy, configure, and maintain the office network (including switches, routers, printers, and internet connections)
Manage and maintain Active Directory (users, groups, permissions, policies)
Provide second-line technical support to internal users (hardware, software, and connectivity)
Manage backups, antivirus, system updates, and general IT security protocols
Liaise with external vendors for advanced support, procurement, and escalation

Dialler Coordination:

Coordinate with the Collections and Customer Care teams to ensure dialler campaigns are loaded and optimized
Monitor dialler performance, troubleshoot issues, and ensure data flows and system integrity
Assist in implementing dialler strategies and reporting enhancements
Act as a point of contact between the business and the dialler provider for support tickets and system improvements

Minimum Requirements:

Degree or Diploma in IT or related field
24 years of IT support experience, including network setup and Active Directory
Strong troubleshooting skills (network, hardware, and software)
Experience with dialler systems (Genesys, Noble, Avaya, etc. or willingness to learn quickly)
Ability to work independently and take ownership of technical environments
Familiarity with security, data protection, and system compliance best practices

Preferred:

IT certification
Previous experience in a call centre environment
Knowledge of VoIP and CRM integration
Exposure to SQL or dialler analytics/reporting tools is a bonus

What We Offer:

A fast-paced and collaborative working environment
Opportunity to drive change and influence system improvements
Competitive salary and development opportunities
A key role in shaping both IT operations and dialler performance

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