Senior Manager: Digital (RPA & Digital Transformation)
- Gauteng
- Permanent
- Full-time
- Lead digital transformation advisory and implementation projects for clients with a focus on Finance and operational functions.
- Provide senior leadership oversight for RPA solutioning, design, and implementation, ensuring alignment with clients' strategic objectives.
- Manage and deliver complex systems process analysis, digital solution design, and process reengineering projects.
- Develop, champion, and operationalize intelligent automation frameworks leveraging RPA, OCR, NLP, ML, iPaaS and AI technologies.
- Guide clients in integrating new digital solutions with existing business systems, processes, and organizational structures.
- Contribute thought leadership on intelligent automation trends, tools, and best practices.Business Transformation
- Facilitate C-Suite conversations around digital strategy and operational transformation.
- Design and execute digital roadmaps aligned to Finance and business transformation objectives.
- Identify automation opportunities through process mining, feasibility assessments, and process improvement initiatives.
- Incorporate data management and analytics into solution designs for enhanced business insights and reporting capabilities.Project Management and Stakeholder Engagement
- Oversee project scoping, planning, budgeting, resourcing, and risk management for multiple concurrent transformation projects.
- Develop detailed project plans, including strategic goals, staffing plans, timelines, and risk mitigation strategies.
- Ensure quality assurance and stakeholder management throughout the project lifecycle.
- Provide strategic leadership, mentorship, and upskilling of junior consultants and RPA developers.
- Collaborate with cross-functional teams, including IT, operations, and business units, to identify opportunities for digital transformation.
- Stay abreast of emerging technologies and trends in digital transformation and Automation Platforms including RPA and integrate relevant innovations into the company's strategy.
- Establish metrics and KPIs to measure the success of digital initiatives and RPA implementations.
- Develop value propositions and pricing models for digital and automation services.
- Lead client proposal development, solution demonstrations, and presentations.
- Build and maintain sustainable client relationships.
5 years in a senior management or leadership roleDesired Experience:Business Process Outsourcing Solutions experience within large BPO organizations delivering digital solutions and automation within the finance function.Proven track record in Finance digital transformation projectsCORE COMPETENCIES, ATTRIBUTES & SKILLS
- Extensive experience in RPA strategy, architecture, solutioning, and implementation
- Experience in an agile environment, as well as traditional waterfall environment
- Strong architecture skills (TOGAF, UML, ArchiMate, SOA)
- Software development skills (Java preferred / .Net / React)
- Developing in a cloud environment (AWS/DevOps)
- Mobile skills (iOS, Android, Hybrid, mobile proximity platform)
- DevOps skills (Docker, GitHub, Jenkins)
- Strong data skills (SQL), Power BI
- General cloud knowledge (AWS/Azure)
- Expertise in process improvement, process mining, and business systems analysis
- Solid understanding of commercial and open-source RPA and intelligent automation tools (e.g. UiPath, Blue Prism, Linx)
- Understanding of Digital transformation frameworks and methodologies
- Excellent problem-solving and analytical skills, with the ability to make data-driven decisions.
- Knowledgeable in data management, reporting, analytics, and digital platform integration
- Demonstrated leadership in managing large-scale, complex automation projects
- Proficient in stakeholder management, influencing C-level decision-makers
- Strong business acumen with financial knowledge and operational understanding
- Exceptional report writing, presentation, and proposal development skills
- Passionate about innovation, digital enablement, and operational excellence
- Experience in implementing projects for a BPO Organization using TechCERTIFICATIONS
- Certifications in RPA (e.g., UiPath Certified RPA Developer, Lean Six Sigma)
- Power BI, Tableau, SQL
- Power Apps
- Power Automate
- Other Automation Platforms (iPaaS)PERSONAL ATTRIBUTES
- Strong leadership, coaching, and mentoring skills
- Innovative thinker with a solutions-driven mindset
- High attention to detail and quality assurance orientation
- Confident communicator with excellent interpersonal skills
- Commercially astute with entrepreneurial instincts.