Job SummaryAre you passionate about creating unforgettable guest experiences? Do you thrive in a dynamic, people-focused environment where no two days are the same? We are looking for a Front Office Ambassador to be the welcoming face and guiding hand of our team, ensuring every guest feels valued from arrival to departure.Please kindly apply here or forward your CV to for consideration.What You'll Do:As a Front Office Ambassador, you'll play a key role in the complete guest journey:Extend a warm welcome to guests, assist with parking and luggage, and ensure smooth check-insRoom guests and provide friendly, professional assistance throughout their stayManage guest accounts, process payments, and ensure accurate billing at check-outHandle phone calls, reservations, and face-to-face guest queries with efficiency and careMaintain records and act as the central hub of information for guests and the teamShare your knowledge of the hotel and city, ensuring guests have the best experience possibleBid farewell to guests with professionalism, leaving them with lasting positive memoriesWhat We're Looking For:Matric (essential)Hospitality-related tertiary qualification (advantageous)Previous experience as a Front Office Receptionist, ideally in a 4* establishmentValid driver's license & ability to assist with driving and luggage handlingStrong computer literacy (MS Office, Opera experience advantageous)Flexibility to work various shifts and across multiple functionsProfessional, neat appearance and excellent communication skillsService-driven with a passion for people and hospitality excellenceWhat's in It for You:A supportive and empowering work environmentCompetitive remuneration package with risk benefits21 working days leave per annumAdditional company benefitsOngoing training and career development opportunitiesO'Brien RecruitmentRecruiter
