Are you passionate about hospitality and reservations, with an eye for detail and a drive for excellence? An established and highly regarded hotel is seeking a FIT Reservations Specialist to join their team. This is an exciting opportunity for someone with a strong reservations background to ensure maximum guest satisfaction while optimizing revenue.Please kindly apply here or forward your CV toKey ResponsibilitiesHandle phone and email enquiries regarding reservationsProcess reservations, including cancellations and changes, accurately and efficiently using OperaUpdate booking systems with new reservations and amendmentsManage and update all channel bookings with the correct information as received via emailEnsure detailed billing instructions are accurately capturedMonitor room availability and manage overbooking situations effectivelyEnsure all special requests and requirements are accommodatedPrepare reservation activity reportsDeliver exceptional customer service to all clientsStay informed about hotel activities and offerings, proactively upselling to guests where possibleResolve reservation-related issues or complaints professionallyAssist with administrative tasks as requiredSupport the hotel in achieving prescribed monthly targets, maximizing booking revenue, and preventing unnecessary revenue lossDemonstrate a collaborative and supportive team ethicRequirementsMatric certificateHotel diploma or degree advantageousMinimum of 3 years' experience in a similar role within a busy, high-demand environmentBasic understanding of revenue management and yield management principlesBasic accounting knowledgeComputer literate (MS Office, Opera essential)Experience with GDS operating systems and website intranetsWillingness to work various shifts as requiredCompetenciesReliability and adaptabilityStrong commercial driveExcellent attention to detailAbility to work well under pressureStrong verbal and written communication skillsCustomer-focused and a team playerEffective planning and organizing abilitiesSound decision-making and judgmentSolid product knowledge of hotel servicesWhat's on OfferAn empowering and supportive work environmentCompetitive remuneration package, including retirement benefits21 working days leave per annumOngoing training and development opportunities
