Call Centre Supervisor

Dynamic Outsourced Solutions

  • Boksburg, Gauteng
  • R12,000-15,000 per month
  • Permanent
  • Full-time
  • 24 days ago
Job Purpose:The Call Centre Supervisor will oversee daily operations of a small, fast-paced call centre (±12 staff), ensuring high levels of customer satisfaction, smooth ticket sales processes, and compliance with company policies. This role requires someone with strong leadership skills and experience in the bus, car rental, leasing, or related transport industries.Key Responsibilities:
  • Supervise day-to-day call centre activities for both day and night shifts.
  • Monitor agent performance, provide coaching and training where needed.
  • Ensure targets for sales, bookings, and customer service are met.
  • Handle escalated customer queries or complaints efficiently.
  • Prepare performance and sales reports for management.
  • Manage shift schedules and staff allocation.
  • Ensure accurate processing of bookings, payments, and ticket changes.
  • Maintain product knowledge and stay updated on routes, schedules, and promotions.
Requirements:
  • Matric
  • Supervisor Degree/Diploma
  • 8+ years Call Centre Supervisor Experience
  • Male
  • Age : 45 - 50years
  • Fluent in English (spoken and written) + at least one African language
  • Proven experience in call centre supervision (transport, car rental, leasing or similar industry preferred).
  • Strong people management and leadership skills.
  • Excellent communication and problem-solving abilities.
  • Computer literate, with experience in booking or ticketing systems.
  • Willingness to work shifts (including nights, weekends, and public holidays).
  • South African Citizen
  • Clear Criminal Record

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