IT Support Specialist (MSP) - Cape Town

Cape Town, Western Cape
Permanent
Full-time

2 days ago

My client in Cape Town is looking for a dynamic IT support specialist.The position shall handle all duties related to the technical service delivery of the organisation covering but not limited to:administrative and support tasks pertinent to support, maintenance, and the management of the client solution as well as the management of own tasks to completion.Overall responsibilities include, namely:1. Support case troubleshooting and resolution (accurately and fast) telephonically/remotely using our remote support tools for any desktop related issues, or on site when required2. Diagnosing and troubleshooting hardware, networking, and software issues3. Act as the primary on-site/mobile technician for requirements at clients premises, when needed4. Installing and configuring client computer systems5. Repairing hardware malfunctions, software issues, and networking problems6. Network monitoring (PRTG)7. Switches setup and manage8. Be able to provide support on most Desktop (Windows/OS X), Network (Windows/Linux and Office) related issues9. Server 2016 (upwards) manage and administration (AD, DNS & DHCP)10. Office365 SharePoint administration11. Ability to create new user accounts and mailboxes12. Ability to work with a ticketing system13. Interfacing with third party vendors14. Telephony support Onsite and Cloud based VOIP systems and endpoint handsets15. Attain and maintain the correct technical knowledge for the solutions we sell/support16. Managing multiple cases at one time17. Maintaining good client relations and talking customers through a series of actions to resolve a problemQualifications and required experience:

Matric qualification is essential
Ideally tertiary qualification in i.e., Computer Science and/or Information Technology
A+ (ideally)
N+ (ideally)
Must have at least 5 years proven work experience as a Technical Support Engineer, Desktop Support Engineer and/or similar role
Good understanding of computer systems, mobile devices, and other technical products
In-depth knowledge of hardware and networking systems
Must be able to articulate technical issues clearly over the phone and in writing
A culture of service excellence and problem ownership
Effective problem resolution and troubleshooting/root cause analyses skills and experience
Extremely strong organisational and time management skills
Ability to establish and maintain effective working relationships with cross-functional teams

Technical knowledge required:

Knowledge of VOIP protocols, SIP, RTP
Desktop (Windows/OS X), Network (Windows/Linux and Office)
Server 2016 (upwards) manage and administration (AD, DNS & DHCP)
SQL database installation and migration (2012 & 2016) (ideal)
Office365 SharePoint administration (entire suite in its entirety, Exchange, OneDrive, Teams, Security, Compliance, Azure Cloud (beneficial)
Fortinet firewall configuration (ideal) and/or any firewall exposure

Please note that should you not receive feedback within 2 (two) weeks of your application submission, please consider it as unsuccessful.

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