Reservations Agent | Head Office - Cape TownFull job descriptionAs a member of our head office based Reservations team, this Reservations Agent is purely focused on making bookings and facilitating site inspections from visiting international Travel Agents, Tour Operators, Journalists and Influencers. This vital position requires exceptional relationship building and consulting skills as well as very high attention to detail - all in order to ensure that we exceed our purpose, which is “To give our guests a complete experience and a perfect stay.”MAIN DUTIES & RESPONSIBILITIES Receive agent, operator, media and influencer bookings, consulting to ensure they plan an exceptional visit to South Africa and see as many of our properties as possible.Liaise with Sales, Reservations and the properties, to ensure a successful site inspection, including any special requests and activities.Ensuring all booking notes and terms are accurately captured in OperaKeep up to date with all facilities at all properties as well as services offered within The Royal Portfolio.Maintain CRM database with all relevant customer informationAssist with capturing information in HubspotMonitor email inboxesAssist with head office main switchboard.REQUIREMENTS, QUALIFICATIONS & EXPECTATIONSAt least 2 years’ experience in a Reservations role in a luxury hotel, lodge or head office environmentA tertiary qualification in a relevant subject (Hospitality, Tourism, Marketing a distinct advantage)Previous experience in OPERA (Property Management System) essentialExceptional written and verbal communication in EnglishExceptional organisational skills with strong attention to detailA good understanding of luxury brandsAbility to multi-task and work in a fast-paced environmentPositive attitude and highly responsiveTeam playerIt is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
