Field Team Technicians (3 Months Fixed Term)

ikeja

  • Philippi, Cape Town
  • Contract
  • Full-time
  • 2 months ago
Job Description:We are looking for Field Team Technicians to join our team and take on a vital role in one of the core functions of ikeja's business. You will be joining a talented and passionate team that is intrinsically motivated by the fact that we are a fast-growing tech-company that finds itself in the telecommunications space.At ikeja, we believe in providing more than just a quality wireless internet solution - we're dedicated to building and empowering the communities which we serve, by equipping them with the accessibility required for their personal and professional development.Key ResponsibilitiesInstalls
  • Prepare equipment and poles for job execution.
  • Mount brackets, drill, crimp and cable as needed.
  • Interface professionally with customers.
  • Erect and align Subscriber Modules to Network Access Points/Sectors.
  • Perform quality alignment reporting (photos, screenshots, speed test results, ratings, etc.).
  • Educate clients on connectivity and payment portal (payment.ikeja.co.za).
  • Support your team by standing in for Team Leader/Foreman when requested.
  • Close all install tickets accurately and on time via Webapps.
  • Uphold ikeja values in all customer interactions.
Maintenance
  • Execute general maintenance across Locos in Cape Town (remote support knowledge beneficial).
  • Complete tasks such as: Relocations, Pole re-mounting, Equipment reprogramming/replacement, Troubleshooting & upgrades and Uninstalls & alignments.
  • Ensure "Pass" and proper closure of all maintenance tickets.
  • Follow all standard procedures and safety protocols.
Customer Engagement & Support
  • Provide clear instructions and guidance to clients.
  • Address customer queries professionally and positively.
  • Use diagnostic tools to troubleshoot issues.
DrivingNB: A valid South African driver's license held for a minimum of one year is a strict requirement for this role.
  • Track fuel usage and maintain company vehicle if assigned.
  • Assist with inspections, servicing or vehicle pick-ups.
  • Act as designated driver when operationally required.
Requirements:
  • Matric or Grade 12 (advantageous).
  • Previous experience in telecommunications, field operations, or a similar technical support role would be favorable (e.g. DSTV installations, Wi-Fi installations).
  • Excellent communication and troubleshooting skills.
  • Comfortable working at heights and with tools/equipment.
  • Strong task completion and time management abilities.
  • Valid driver's license (held for a minimum of 1 year).
  • Bonus: you live in or are familiar with all the areas we serve.
How to apply:To apply for this role, please submit a resume outlining your experience and qualifications as part of this process.

ikeja