German Customer Service Remote

Cape Town, Western Cape
R24,000-25,000 per month
Permanent
Full-time

1 day ago

German Customer Support SpecialistWoodstockFull-time24/7 Environment Salary: R25 000. 00 Per MonthAbout the Client:Join a leading tech company that’s all about delivering top-notch TV and mobile phone products and services. Our client is known for their innovative solutions and fantastic customer service. They value a vibrant and supportive work environment, perfect for those who love technology and teamwork.About the Role:Step into the fast-paced world of tech support! As a Customer Support Specialist, you’ll be the go-to expert for customers, answering their questions and solving their tech troubles via email and chat. If you’re tech-savvy, detail-oriented, and love helping people, this role is for you!Why Work for Them:

Stay updated and expand your knowledge;
A great environment that encourages growth and learning;
Enjoy a dynamic job with annual leave, performance reviews, and skill-enhancing courses.

Responsibilities:

Handle customer inquiries about TV and mobile products via email and chat;
Troubleshoot and resolve technical issues;
Keep accurate records of customer interactions;
Stay informed about product updates and features;
Ensure software updates are compatible with devices;
Process repair orders and provide warranty information.

Requirements:

Minimum 6 months in a similar role;
Strong problem-solving skills;
Excellent written English;
Proficiency with computers and software systems;
Independent and goal-oriented;
Bilingual candidates preferred, especially German-speaking with a C1 proficiency level.

Believe Resourcing

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