Month Contract: Brand Representative - Exclusive Homeware

• Fluency in both Afrikaans and English
• Proven sales and customer service experience in premium retail or luxury environments
• Willing to work retail hours
• Strong interpersonal and communication skills
• Self-motivated, results-driven, and a team player
• Professional, well-presented, and confident in client-facing interactions

• Execute product advice, create quotes, and close sales to all Experience Centre visitors.
• Assist and support the Field Sales Representative in the daily operations of the Experience Centre.
• Work at the reception desk including working at the cash register and taking phone calls.
• Welcome consumers at the Experience Centre, provide refreshments, identify their needs and give a first orientation.
• Actively capture consumer data, provide quotes with every possible opportunity, and follow up with consumers.
• Actively assist consumers with product information and demonstrations and encourage consumers to actively try all products.
• Identify opportunities for cross- and up-selling.
• Book customers for appointments or events.
• Assist in on-sale execution of events.
• Ensure a premium product and brand presentation through the Experience Centre which is in line with the company Brand values.
• Determine areas of improvement (standards, processes etc.) on a regular basis.
• Handle regular consumer complaints.
• Monitor stock levels of appliances, AC products and POS materials.
• Project business providing administrative support in the form of order/data capturing.

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