Client Services Agent

MVIA

  • Western Cape
  • Permanent
  • Full-time
  • 2 months ago
Are you passionate about delivering exceptional customer service and confident in a fast-paced call centre environment? We’re looking for energetic, service-driven Client Services Agents who thrive on making every customer interaction count.In this exciting role, you’ll be the friendly, knowledgeable voice of our company — helping clients with queries, sharing product knowledge, and turning problems into positive experiences. If you're target-driven, tech-savvy, and love working with people, this is your opportunity to contribute and shine within a supportive and dynamic team.Key Responsibilities
  • Answer incoming calls and respond to customer emails in a professional, helpful manner
  • Handle and resolve a wide range of customer queries quickly and accurately
  • Provide detailed, up-to-date product and service information to clients
  • Log and document all call information in line with company procedures
  • Identify trends in customer concerns and share insights with the team
  • Complete call reports and maintain accurate call logs
  • Work towards achieving individual and team KPIs and call centre targets
  • Participate in ongoing training and upskilling sessions
  • Follow all internal processes and comply with company policies
  • Support the team with any additional service tasks when needed
  • Grade 12 (Matric) – Essential
  • RE5 certification – Beneficial
  • NQF 5 in Short-Term Insurance – Beneficial
  • 1–3 years of experience in a call centre or customer service role
  • Solid understanding of customer service principles and practices
  • Excellent communication skills – both verbal and written
  • Strong attention to detail with accurate typing and data entry skills
  • Confident working with computer systems and CRM tools
  • Ability to multitask and stay calm under pressure
  • A positive, professional, and solutions-driven approach to every customer interaction
We look forward to your applications!

MVIA