Head of Reservations | Hospitality
Complement Recruitment
- Johannesburg, Gauteng
- Permanent
- Full-time
- Matric; Tertiary qualification in Travel and Tourism or relevant
- Minimum of 5-7 years of experience in leading and managing Reservations Team
- Knowledge of Tourplan
- Proven Leadership and Management Skills
- Excellent written and verbal communication skills
- Strong organizational and time-management skills.
- Focusing on Service levels with attention to detail and accuracy, timeous feedback etc
- Problem solving and communicating with Tour Operator
- Working very closely with all Team members in Reservations
- Implementing new systems / processes within reservations to continuously improve business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology.
- Managing of the Reservations budget and ensuring that this is effectively implemented and managed.
- Plan and support the development of individuals skills and abilities through coaching and other interventions so that they can fulfil current or future job/role responsibilities more effectively.
- Foster a culture of leadership at all levels, promoting collaboration, continuous learning, and an inclusive environment.
- Integration of systems between Reservations, Finance and Operations ensuring the flow of information is correct for ease of information flowing to Camps etc.
- Managing the business reports which is generated from Tour Plan
- Ensuring all systems are fully operational e.g. Emergency weekend cell phone
- Developing reports to administer and grow the business for conversions from provisionals to confirmed
- Ensuring that we maximise our capacity of selling and ensuring limited dead beds are created
- Ensuring timeous feedback to operators with quick turnarounds, attention to detail etc
- Ad hoc duties as requested.
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