Head of Reservations | Hospitality

• Matric; Tertiary qualification in Travel and Tourism or relevant
• Minimum of 5-7 years of experience in leading and managing Reservations Team
• Knowledge of Tourplan
• Proven Leadership and Management Skills
• Excellent written and verbal communication skills
• Strong organizational and time-management skills.

• Focusing on Service levels with attention to detail and accuracy, timeous feedback etc
• Problem solving and communicating with Tour Operator
• Working very closely with all Team members in Reservations
• Implementing new systems / processes within reservations to continuously improve business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology.
• Managing of the Reservations budget and ensuring that this is effectively implemented and managed.
• Plan and support the development of individuals skills and abilities through coaching and other interventions so that they can fulfil current or future job/role responsibilities more effectively.
• Foster a culture of leadership at all levels, promoting collaboration, continuous learning, and an inclusive environment.
• Integration of systems between Reservations, Finance and Operations ensuring the flow of information is correct for ease of information flowing to Camps etc.
• Managing the business reports which is generated from Tour Plan
• Ensuring all systems are fully operational e.g. Emergency weekend cell phone
• Developing reports to administer and grow the business for conversions from provisionals to confirmed
• Ensuring that we maximise our capacity of selling and ensuring limited dead beds are created
• Ensuring timeous feedback to operators with quick turnarounds, attention to detail etc
• Ad hoc duties as requested.

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