Ops Supervisor

Heineken

Ladysmith, KwaZulu-Natal
Permanent
Full-time

12 days ago

We Go Places! How about you?Function: Commerce
Sub Function: Commerce - Sales - Other Support
Type of Contract: Permanent
Reference Number: 99500
Closing Date: 15/05/2024Applications are invited for the above-mentioned position within the Sales- Operations function, based at Ladysmith. The successful incumbent will report to the Operations Manager.Purpose of the Position:The effective management of all activities in the Operations relating to Customer Deliveries and the completion of all reasonable tasks to ensure the operational efficiency of Heineken Beverages. To assist and support Heineken Beverages' endeavoured to become more responsive to our competitors, customers and consumers.Key Performance Areas would include, but are not limited to:

Ensure cost effective warehousing and distribution of company products

Ensure the effective functioning of the following departments, namely: Optimal Transport Management, Customer Deliveries, and Outsource Services

Engaging Transport suppliers to maintain optimal fleet uptime to deliver on customer service commitments

Oversee the Warehouse to ensure stock availability and quality

Minimise overtime and temporary employee usage

Maintain a high level of customer service

Manage performance of contractors according to the agreed SLA

Assist in development of Business plans in line with relevant guidelines

Effectively handle customer complaints and ensure corrective action taken

Ensure strict adherence to Corporate Governance

Evaluate and maintain loss control procedures on an on-going basis

Ensure routine Quality Control inspections in Operations

Understanding, implementation and adherence to Internal Control Measures such as: ICC's, ISO requirements, Owner Driver Audits, and Operations Excellence

Perform administration/reporting effectively

Improving business processes to ensure achievements of Business Objectives

The successful candidate must have the following qualification, skills and experience:

A relevant tertiary qualification

1 - 3 years of relevant experience in FMCG Logistics / Distribution Environment

Proficient in MS Office,

SAP, Strato, experience beneficial

The ability to work under pressure and meet tight deadlines

Excellent communication skills (both written and oral) and sound presentation skills

The ability to work after hours and / or shifts if necessary

Knowledge of all relevant legislation

Knowledge of customer service principles and practice

Experience in a customer service environment is essential

Demonstrates proficiency in the following Behavioural competencies:Lead Self

Personal effectiveness

Resilience

Model the Organisation

Thinking and Innovation

Business Acumen

Adaptability

Problem solving

Relationship

Customer focus

Builds and maintain relationships

Engagement skills

Management

Planning, Organising & Controlling

Deliver Results

Creates ownership Leadership

Leadership

Leading change

Leading teams

Leading individual performance

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.

Heineken

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