Project Service Delivery Manager

• Provide ultimate accountability for service delivery quality, standards maintenance, and risk management for internal and client-facing projects.
• Lead the maturation of the Project Management Office (PMO) role within the company, supporting project and continuous improvement across various business functions.
• Maintain and update the company's priority management process, project management methodology, and templates.
• Develop and provide training, guidance, and support to project managers, PMO Analysts, and project administrators to enhance project management capabilities.
• Contribute to resource forecasting and capacity planning to ensure proper pipeline management.
• Collaborate with the Quality Manager to ensure compliance with quality policies and standards.
• Manage and participate in client Requests for Proposals (RFPs).
• Oversee project forecasting, costs, and budget management.
• Ensure understanding and management of cross-program dependencies.
• Coordinate project stage gates from initiation to closure and ensure lessons learned are captured.
• Prepare regular status reporting for engagement leadership and stakeholders.

• Collaborate with the CEO and COO on global projects focused on strategy and organizational transformation.
• Serve as a member of the advisory team for client-facing advisory roles as needed.

• Tertiary qualification in Project Management.
• Project Management certifications are advantageous.
• Minimum of 8 years of experience in planning, executing, controlling, and closing projects, including portfolio oversight.
• Experience running a PMO office.
• Experience managing project teams ranging from 5 to 25 people.
• Proficiency in creating and maintaining project plans and managing risks, actions, issues, and dependencies.
• Strong skills in resource planning and task assignment.
• Knowledge of risk management and resource planning.
• Proficient in Microsoft Office Suite and MS Project.
• Excellent written and oral communication skills.
• Ability to influence others at all levels of the organization.
• Strong relationship-building skills.

• Honest Communication
• Delivering Excellence
• Building Strong Relationships
• Bringing the Values Alive
• Being Agile

Boardroom Appointments