Key Account Manager - Retail (info@clearleaf.co.za)
Clearleaf Consulting
- Midrand, Johannesburg
- Permanent
- Full-time
- Reach a monthly sales target that is set out by the company
- Maintain and improve the allocated business relationships to grow the sales revenue for these accounts
- Resolving key client issues and complaints
- Source new customers for the business by means of meetings, visits, cold calling, referrals, etc.
- Manage new accounts ensuring consistent sales growth according to set targets
- Develop a trusted advisor relationship with customers
- Build full knowledge of all products sold so they can be sold effectively based on features and benefits
- Monthly forecast of orders and track key account metrics, example stock levels, sales figures achieved
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external departments
- Arrange monthly promotions of company products with customers. This includes all tasks required to ensure that the promotion is a success
- Product Research and presentation preparation
- Listing new products with customers
- Maintain high customer satisfaction ratings
- Complete contact reports for all meetings held
- 1-2 years previous work experience in key account management, or relevant sales experience in a retail environment with exposure to LARGE chains stores
- Able to multitask, prioritize, and manage time efficiently
- Goal-oriented, organized team player
- Encouraging to team and staff
- Self-motivated and self-directed
- Able to work under pressure to reach monthly targets
- Able to do forecasting
- Able to do Product Management and Development
- Excellent interpersonal relationship skills
- Strong negotiation skills, with ability to follow-through on commitments and orders from customers
- Eager to expand company with new sales and customers
- Basic computer skills, and experience with the Microsoft Office Suite, with emphasis on superior Excel and PowerPoint skills
- Able to analyse data and sales statistics and translate results into better solutions
- Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
- Ability to multitask and manage more than one customer account
- Proven results of delivering customer solutions and the meeting of sales goals