PRODUCT CONSULTANT

Johannesburg, Gauteng
Permanent
Part-time

30 days ago

We are looking for a Product Consultant in Joburg South to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.As a Product Consultant, you will be responsible for:1. Customer Experience Management
*Manage customer vetting and registration
*Manage rental process
*Gather feedback and suggestions from customers to continuously improve the rental service
*Monitoring and managing inventory including the storing, tracking and maintenance of equipment2. Inventory Management
*Monitoring and managing inventory including the;
*Storing
*Tracking
*Maintaining of equipment
*Charging devices3. Managing & Ensuring Compliance
*Standards & Discipline Management
*Brand Management & Compliance onsite
*HSSE compliance
*Non-Compliance Escalation
*Reporting and KPI's

Delivery of Quality Reporting & Insights
Feedback on what is working and what is not working,
Red flag escalations of issues encountered on the sites,
Speedy response to resolve issues that are encountered,
Provide insights gained from customer interactions

4. Administration

Capture daily, weekly and monthly reports based on customer interactions and sales
Identify challenges and corrective actionsCustomer Satisfaction and Service
Gather feedback from customer complaints, queries and requests and ensure resolution
Build and maintain strong working relationships

Key Competencies

Organisational commitment
Teamwork and collaboration
Relationship building
Agility
Performance and results driven Continuous growth & improvement Resilience & stress management Service Excellence
Analysis & problem solving Sales orientation
Quality and detail excellence Communication

Minimum Qualifications:MatricMinimum Experience: 2-3 years’ experience in sales retail environmentKnowledge, Skills & Abilities:Sales and Marketing knowledgeCustomer Service SkillsSelf managementEffective administration and communication skillsKnowledge and understanding of renewable energyLiteracy – MS Office

Smollan

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