Customer Support Specialist - Commercial Property Platform
- South Africa
- Permanent
- Full-time
- Provide responsive, friendly, and technically informed support via email, chat, and occasional phone calls.
- Troubleshoot complex platform-related issues, such as booking errors, calendar sync problems, or payment processing faults.
- Support both commercial property hosts and business renters with account management, listing updates, and system navigation.
- Work cross-functionally with product, operations, and technical teams to escalate and resolve bugs or platform limitations.
- Document recurring issues and contribute to FAQs, help articles, and internal troubleshooting guides.
- Maintain accurate CRM records and prioritise support tickets to meet response time SLAs.
- Uphold the company's customer-first approach in every interaction, ensuring satisfaction and loyalty.
- 3-5 years of experience in a customer support or technical support role, preferably within a digital marketplace, SaaS, or e-commerce environment.
- Demonstrated ability to resolve complex platform or software-related issues with minimal supervision.
- Experience using support tools such as Zendesk, Intercom, Gorgias, or Freshdesk.
- Familiarity with online marketplaces or booking platforms is highly advantageous.
- Excellent English communication skills - clear, empathetic, and professional.
- Self-starter mindset with strong organisational skills and attention to detail.
- Home office setup including:
- Reliable high-speed internet
- A functioning laptop or desktop computer
- Quiet, dedicated workspace