PPRA Call Centre Agent
iSON Xperiences
- Sandton, Johannesburg
- Contract
- Full-time
- Answering inbound calls timeously.
- Be professional and polite at all times.
- Listening attentively to customer queries.
- Responding to customer queries accurately.
- Ensure that quality standards are met.
- Familiarize oneself with products and procedures.
- Providing relevant information to ensure First Call Resolution.
- Effectively resolve queries.
- Escalating faults that cannot be concluded on first contact.
- Ensuring that customer details are captured accurately.
- Perform any ad hoc tasks as and when required
- Communication skills
- Interpersonal skills
- Analytical skills Â
- Team player
- Negotiating skills Â
- Presentation skills
- IntegrityÂ
- Writing skills
- Customer orientation
- Proactive and professional
- MS Office and Excel
- Numerical ability
- Customer focus
- Ability to build customer loyalty
- Conflict management
- Excellent communication skills
- High level of professionalism and an understanding ethical conduct.
- Quality orientation
- Grade 12
- Excellent Communication written skills in English
- A 2nd language is a requirement: Sotho, Zulu or Xhosa
- Serious and passionate about customer service and working in a customer service industry
- Customer focus
- Ability to build customer loyalty
- Conflict management
- Excellent communication skills
- High level of professionalism and an understanding ethical conduct.
- Quality orientation
- Grade 12
- Excellent Communication written skills in English
- A 2nd language is a requirement: Sotho, Zulu or Xhosa
- Serious and passionate about customer service and working in a customer service industry
- Answering inbound calls timeously.
- Be professional and polite at all times.
- Listening attentively to customer queries.
- Responding to customer queries accurately.
- Ensure that quality standards are met.
- Familiarize oneself with products and procedures.
- Providing relevant information to ensure First Call Resolution.
- Effectively resolve queries.
- Escalating faults that cannot be concluded on first contact.
- Ensuring that customer details are captured accurately.
Salary: Negotiable
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