Network Customer Relationship Manager (CH1163)

Capital H Staffing and Advisory Solutions

Stellenbosch, Western Cape
R15,000-35,000 per month
Permanent
Full-time

7 days ago

Job SummaryOur client, a leading payment aggregator and provider of secure payment solutions, is looking for a Network Customer Relationship Manager to join their growing team.This role is responsible for managing and expanding relationships with digital & banking payment networks to enhance service delivery, optimise transaction performance, and support business growth.The ideal candidate is a strategic thinker with strong relationship management, problem-solving, and analytical skills. They will take ownership of a portfolio of digital and banking networks, ensuring effective servicing, retention, and expansion while driving innovation and growth opportunities.Role responsibilities:

Manage and grow relationships with digital and banking payment networks to increase transaction volumes.
Develop and implement sales strategies in collaboration with payment networks to meet business objectives.
Support onboarding of new payment networks, working with Operations,
Finance, and IT on contracts, fees, and integrations.
Ensure successful delivery of new and existing solutions, addressing queries and technical requirements.
Monitor performance and forecast sales volumes using data analytics to inform business decisions.
Identify market trends and competitor activity to refine business strategies.
Drive strategic partnerships, representing Pay@ at industry events, expos, and networking opportunities.
Support marketing initiatives, collaborating on campaigns, collateral, and promotional activities at payment networks.
Expand payment network relationships across Africa, identifying opportunities for growth.
Track and report on business development progress, including transaction performance, market insights, and solution effectiveness.

Minimum qualifications, skills, and experience:

Relevant tertiary qualification.
5-8 years' experience in customer service, fintech, banking and payments industry
Experience in business development and scaling initiatives.
Strong understanding of the digital environment and product development lifecycle.
Proficiency in MS Office and data analytics tools.
Valid driver's license and the ability to travel.
Fluent in English and a good understanding of Afrikaans. Any additional language will be seen as beneficial.
Clear criminal, fraud, and credit record

General:

While we would really like to respond to every application, should you not be contacted for this position within 15 days please consider your application
In keeping with our client's employment equity requirements, only South African citizens will be considered.

Please include your current salary and salary expectationsCapital H Staffing and Advisory SolutionsRecruiter

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