Internal Sales Representative-Lighting Industry

• Matric, relevant qualification advantageous
• 2 - 3 years' experience in a similar role
• Excellent communication, interpersonal and organisation skills
• Self-driven with initiative, deadline driven, excellent planning & organisational skills
• Ability to work under pressure and adapt to changing demands and conditions
• High attention to detail, enthusiastic and committed
• Experience within the Warehouse and Retail industry
• Experience working with electrical equipment and tools
• Understanding of sales performance metrics

• Act as the primary point of contact for internal and external customer inquiries.
• Process orders, track shipments, and resolve any logistical issues.
• Collaborate with sales, operations, and support teams to ensure seamless customer service.
• Maintain and update customer records in the CRM system.
• Handle complaints and escalate issues to the appropriate department when necessary.
• Provide product/service information and assist with troubleshooting.
• Monitor customer satisfaction and suggest improvements to internal processes.
• Support the sales team with administrative tasks and follow-ups.
• Assisting with quarterly stock takes
• Follow up on sales quotes weekly
• Maintain accurate records of all follow ups made with customers with feedback to management
• Updating product knowledge by studying new product descriptions and participation in the on-the-job training opportunities

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