Work From Home Call Center Agent – Legal Services Campaign

Cervont

Cape Town, Western Cape
R12,000-24,000 per month
Permanent
Full-time

5 days ago

Please read the ad and if interested please do a voice interview at https://www.cayetalkers.com/applyWe are offering you a full-time work-from-home position on our Legal Services Campaign, where you will connect with individuals who have recently experienced a personal injury. These conversations are often sensitive, involving situations such as motor vehicle accidents, workplace injuries, or slip-and-fall incidents. You will be speaking with consumers in the United States from 9am - 4/pm Eastern Standard TimeYour role is to:Handle inbound and outbound calls in a high-volume environment.Speak with empathy, clarity, and professionalism to help callers understand their legal options.Ask structured intake questions to determine whether a caller may have a valid claim.Clearly explain the benefits of working with a law firm, including:
Navigating complex insurance and liability laws
Estimating potential compensation
Negotiating with insurance providers
Gathering evidence and documentation
Supporting litigation when necessary
No upfront legal costs to the client
Allowing the client to focus on recovery while the legal team handles the caseTransfer qualified callers directly to an attorney or complete a detailed lead form for follow-up.Maintain accurate notes and records in the CRM system.Uphold the highest standards of confidentiality, empathy, and compliance.To be considered, you must have:3+ years of call center experience (inbound/outbound, preferably in sales, collections, or customer care).A proven ability to handle sensitive conversations with professionalism and empathy.Excellent English communication skills clear, confident, and neutral accent.Strong listening and questioning skills to uncover client needs.Reliable work-from-home setup:Dedicated, quiet workspaceStable high-speed internet (25 Mbps download / 10 Mbps upload minimum)Backup power or plan for load shedding (UPS/inverter preferred)Headset with noise cancellationCommitment of at least 35 hours per week with consistent availability.Self-discipline, time management, and focus equivalent to an in-office role.Professional demeanor and resilience in a high-volume calling environment.

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