Diagnostician/Technical Representative X2 Global Grade 10 Readvertised
- Boksburg, Gauteng
- Permanent
- Full-time
- Expert technical support, investigations and reporting on resolutions of product issues in collaboration with Service.
- Engineering, ensuring product health and delivering end user acceptance at lower cost.
- Ensure improved product health for all products in area of responsibility
- Provide support for new product introduction
- Present product issues to management
- Compile informative product issue reports and address to Service Engineering, Caterpillar and Management.
- Provide expert technical support for Warranty resolution and one-hour training sessions
- Ensure effective self-management and performance ownership
- Ensure resolution of product issues according to Service Letter guidelines
- Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with
- Experience in engine, hydraulic and powertrain component rebuilt will be an advantage.
- Demonstrated practical and theoretical training skills.
- Sound interpersonal relationship skills.
- Computer Literate (MS Office & SIS ET, appropriate SAP proficiency, SIS STW Flashnet)
- Trouble shooting, problem solving and failure analysis skills
- Applicable product knowledge
- Familiar with the use of Service Technician Workbench
- Business communication and presentation skills;
- Planning and prioritizing of jobs;
- Experience in Technical report writing.
- Applied failure analysis (AFA) and scrap barrel training will be an advantage.
- Minimum 5 years post-apprentice/learnership experience]