Operations Manager
- Gauteng
- Permanent
- Full-time
Build effective operational structures within the division to ensure capacity to achieve or exceed the business needs
Design and implement efficient and effective business processes to ensure the highest possible output from the team
Create frequent and relevant collaboration and communication engagements with all critical customer personnel to drive visibility and value quantification
Monitor call cycle activities and revise call cycles if required
Assess impact of call cycles against budgets, LRA and Basic Conditions of Employment
Communicate and agree on point of purchase standards, and subsequently review and monitor implementation
Ensure sales team adheres to parameters
Communicate engagements with all critical customer personnel to drive visibility and value quantification
Obtain operational information from the principal
Communicate information to sales team
Identify, develop and execute opportunities and ad-hoc initiatives to increase sales and profitability
Ensure distribution methods are effective and efficient and identify potential problems and ensure resolution timeously
Manage assets to ensure optimisationDevelopment of tactical plansEnsure comprehensive understanding of customer strategic objectives through interaction with relevant stakeholders
Negotiate tactical plans, implementation, finance and objectives to agree and sign-off for implementation and execution
Consult with relevant stakeholders to provide operational complexities
Design organisational structure to ensure delivery of objectives
Continuously review current service methodology and drive innovative thinking in line with market and client trendsStrategy implementationResponsible for the implementation of strategy, structure and business processes under management
Partake in collaborative strategic planning with the customer and key constituents to ensure alignment on critical KPIs
Cultivate new business in area of scope to drive increased revenue and profit through conceptual and strategic selling methodologies and effective negotiatingStakeholder engagement and managementActively build, maintain and grow strong relationships with clients, customer and internal stakeholders
Work to align Group and customer objectives with business plans
Attend regular meetings to update customer and Group, review plans and optimise processes (including third parties)
Manage customer expectations and manage reputation
Draft, implement and maintain customer contact matrix and ensure adherence to plans
Prioritise and manage competing demands and expectations
Identify cross selling opportunities to clients and customersAchievement of operational objectives. profitability, sustainability and financial targetsRegularly analyse relevant data to ensure milestones are met
Create plans to address identified areas and meet objectives
Gather feedback from team and develop short term tactical plans to enhance performance
Identify, develop, implement and manage systems and processes to ensure delivery of objective
Compile divisional forecasts and budgets and present to Client Executive for sign-off
Implement, monitor and manage budget
Identify and investigate exceptions, ensuring resolutions
Ensure sustainability and growth of profitability
Ensure cost containment and maximise income and available resources
Communicate budget to divisional managers and sales teamRequirements:Bachelor’s degree/MBA advantageous
8-10 years’ experience in the Telcoms Retail and Operations environment, with a strong understanding of telcoms retail execution. Preference to someone from an OEM or relevant Telco Agency background.View and apply for this and other vacancies online via
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