Passenger Vehicle Head of Aftersales (OEM Level) - Gauteng, Midrand

• Develop and execute the aftersales business strategy to drive revenue, profit, and service quality across the network
• Lead multi-functional aftersales teams covering service operations, technical support, parts & accessories, warranty, warehousing, and customer care
• Align aftersales operations with vehicle technologies, connected services, and product lifecycle changes

• Define service programs, maintenance plans, and customer engagement strategies to enhance satisfaction and retention
• Monitor and improve KPIs such as service lead time, technician productivity, first-time fix rate, and Customer Satisfaction Index (CSI)
• Oversee technical training and support for dealer technicians and field teams

• Own and manage the full lifecycle of warranty policy, processes, claims validation, cost control, and dealer compliance
• Analyse warranty trends and technical feedback to inform quality teams for product improvement
• Ensure adherence to global OEM warranty guidelines and local regulatory requirements
• Drive warranty recovery and reduction of out-of-policy claims

• Set the strategy for national and regional parts distribution, including pricing, availability, forecasting, and supply chain optimization
• Oversee warehouse operations, ensuring high parts fill rates, order accuracy, stock optimization, and minimal obsolescence
• Manage inventory planning, inbound logistics, and warehouse staffing/performance
• Collaborate with procurement and logistics to improve throughput and cost-efficiency
• Implement digital warehousing and inventory control systems

• Define aftersales standards and performance metrics for dealer partners
• Conduct regular reviews, audits, and engagement sessions to drive dealer excellence in service and parts operations
• Support dealer profitability through training, parts campaigns, and incentive schemes

• Champion the digital transformation of aftersales, including remote diagnostics, OTA updates, online service booking, and parts e-commerce
• Introduce data analytics and connected car insights to improve predictive maintenance and parts planning

• Aftersales revenue & contribution margin
• Parts availability / fill rate
• Warehouse inventory turnover & accuracy
• Warranty cost per vehicle / claim cycle time
• Customer Satisfaction Index (CSI)
• Dealer Service Retention Rate
• First-Time Fix Rate & Service Lead Time
• Compliance with warranty and audit processes

• Bachelor’s degree in engineering, Automotive Management, Logistics, or Business Administration; preferred
• 5-10 years in OEM aftersales, including leadership roles in service, parts, and warranty operations
• Proven experience managing warehousing or parts logistics at scale
• In-depth knowledge of automotive systems, diagnostics, and telematics
• Track record of delivering commercial results and customer-focused transformation
• Familiarity with dealer networks and international distribution operations
• Motor Industry experience Essential!!

• Strategic thinking and execution leadership
• Excellent cross-functional and stakeholder management skills
• Operational excellence mindset with strong financial acumen
• Expertise in ERP/WMS systems
• High analytical ability and process improvement orientation
• Clear communicator and team motivator

Select Motor Recruitment