Principal Professional Officer

• A relevant three-year tertiary qualification
• More than eight (8) years relevant experience, of which at least four (4) years must be in a senior role focused on Business improvement or Operations strategy implementation
• Proven experience in process optimisation, performance monitoring and strategic advisory in a fleet or asset-intensive environment
• Automotive industry, tracking and telematics experience will be advantageous
• Advanced knowledge of business process design, change management, and stakeholder engagement
• Strong project management, facilitation and report-writing skills
• High level of computer literacy and proven proficiency in business improvement toolsets (e.g., Lean, Six Sigma, SAP, BI dashboards)
• Experience in local government operations and public sector service delivery models will be advantageous
• A valid Code B drivers licence.

• Lead and coordinate business improvement initiatives to enhance efficiency, effectiveness and service delivery within Fleet Management
• Design, implement and monitor standard operating procedures, performance metrics and service level agreements
• Provide strategic advisory support to senior leadership and develop frameworks for operational transformation
• Identify, assess and document business process gaps and recommend targeted interventions
• Develop and manage business improvement roadmaps aligned to the Fleet Management Strategy and Centre of Excellence (CoE) objectives
• Drive cross-functional collaboration and establish internal forums for continuous improvement and knowledge sharing
• Ensure accurate data and performance information management to inform planning and decision-making
• Represent the Department in inter-directorate platforms and drive compliance with corporate policies and governance standards
• Support change management and communication strategies linked to business improvement rollouts
• Provide mentorship and guidance to internal stakeholders in embedding a culture of innovation and continuous improvement.

• Please quote the reference number of the vacancy in all communications.
• Certified copies of qualifications must be available on request.
• Copies of supporting documents will not be returned.
• Kindly note that applications will not be acknowledged in writing.
• Visit our website at www.capetown.gov.za/careers
• No late applications will be considered.
• If no notification of appointment is received within three (3) months of the closing date, please accept that your application was unsuccessful.

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