Client Liaison Officer (Funds) - Human Capital (Fully Remote)

VKB Group

  • Reitz, Free State
  • Permanent
  • Full-time
  • 21 days ago
Introduction to the VKB GroupThe VKB Group is an agricultural company, providing support to farmers and producing straight-from-the farm-foods for consumers. Apart from the various consumer brands, the VKB Group is also represented by its regional brands: VKB, GWK and NTK. Our roots are firmly planted in agriculture with farming at our core, continuously growing and evolving throughout the years.Starting with providing everything needed on the farm to produce food, we now also operate in all areas of the food supply chain: processing, logistics, and national and global market channels.This “house of brands” we've established with the support of our farmer shareholders is the foundation for building the agribusiness of the future.GoalServe VKB Group as the primary link between Fund members and service providers, ensuring efficient claim processing, prompt query resolution, and exceptional member support that builds trust and promotes the Fund's value.“Serve the internal customer professional and efficient”Your roleAs our Client Liaison Officer (CLO), you'll be the vital link between our Fund members and a network of trusted service providers - from funeral benefit administrators to Section 37C investigators, Trust Fund administrators, and tracers.Your role is all about making a real difference: ensuring claims are processed efficiently, questions are answered promptly, and every interaction builds confidence in our Fund.With your proactive communication and problem-solving skills, you'll help members navigate their benefits with ease, promote the Fund's value, and ensure every member feels supported and valued.Your values align with ours
  • Humble: Humility in serving clients means prioritizing their needs, listening actively, and demonstrating respect and empathy
  • Hungry: Passionate about providing excellent service and going the extra mile to ensure client satisfaction.
  • Smart: You read people well, ask the right questions, and build trust fast.
  • Bold: Being bold as a value in serving clients involves a confident, proactive approach that prioritizes the client's needs and well-being.
  • Team Player: You are the vital link between members and service providers
Duties & Responsibilities
  • Receive and guide members through the claim process (withdrawals, death, disability, etc.)
  • Educate members on benefits, documentation, and prevent claim delays
  • Act as the central service contact for members and employers
  • Ensure all claims meet required documentation and are processed within SLA
  • Monitor quality and timelines of service delivery
  • Escalate unresolved issues or claims outside SLA
  • Act as a bridge between clients, internal departments, and external stakeholders
  • Coordinate meetings and update stakeholders on claim or service status
  • Facilitate employer visits and ensure follow-ups
  • Submit daily, weekly, and ad-hoc reports
  • Upload, index, and maintain accurate records in systems
  • Report on client satisfaction and challenges post site-visits
  • Address walk-in and telephonic client queries
  • Resolve complaints or delays with a client-centric approach
  • Plan monthly visits and employer engagements
  • Coordinate logistics and information requirements ahead of trips
  • Provide feedback and escalate unresolved employer concerns
  • Liaise with internal CLOs, and relevant departments
  • Share insights and assist teams in aligning service to member expectations
Other Information
  • The company can expire jobs at any time at their own discretion.
  • VKB Group and/or its subsidiary companies will use any personal data collected through the job opportunities section of this website for recruitment purposes only and, should your application be successful, for purposes connected with your employment.
  • VKB Group is an equal opportunity employer. VKB Group's approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to VKB Group's Employment Equity & Transformation Strategy. VKB Group actively supports the recruitment of People with Disabilities.
  • Things to take note of when applying through our Career Portal.
  • Use Google Chrome when accessing the portal
  • Clear copy of your CV in either PDF or Word
  • The CV should not have handwriting on the document
  • NB! Only Submit your CV on the Upload CV section of the application form and not a PDF that includes other documents such as ID, Driver's License and other documents. The application form will make provision for the candidate to upload supporting documents.
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VKB Group