Manager: Credit and Operations

• Manage and lead the credit operations team to meet department performance targets and contribute to the overall success of the Organisation.
• Oversee the underwriting and acquisitions process for loan origination, including developing and implementing strategies and models related to pricing, profitability, and customer profiling.
• Collaborate with cross-functional teams, including operations, legal, marketing, and finance, to ensure seamless execution of credit processes.

• Design, implement, and continuously improve back-office systems and processes related to underwriting, loan administration, and collections.
• Manage a wide range of operational activities, including credit analysis, direct communication with applicants and borrowers, issuing loan agreements, payment application, and customer claims management.
• Set up new business processes and enabling IT systems to enhance operational efficiency.
• Oversee day-to-day underwriting and collections, ensuring compliance with legal and internal policies.
• Analyze bottlenecks and implement solutions to improve process performance, such as reducing time to loan approval and minimizing late repayments.
• Manage operational costs while balancing outstanding customer experience with cost control.
• Prepare and present regular updates on lending operations to senior management, highlighting results and improvement plans.
• Ensure credit team compliance with TCF regulations.

• Develop, implement, and regularly update credit operational processes, policies, and guidelines.
• Monitor loan performance metrics and generate reports for senior management.
• Identify early signs of default and take proactive measures to mitigate losses.
• Analyze loan performance and prepare recommendations for improvement.
• Collaborate with the credit control manager to review loan applications and recommend loan recovery strategies.
• Diversify the credit portfolio to mitigate risk and leverage data analytics to enhance credit assessments and operational efficiency.

• Develop and implement credit risk management policies in alignment with regulatory requirements and business objectives.
• Foster a culture of risk awareness and compliance within the organization.
• Manage relationships with third-party vendors, service providers, credit bureaus, and auditors.

• Ensure compliance with company credit policies and corporate governance standards.
• Provide timely information to internal and external auditors and implement agreed actions.

• Set goals and objectives for department heads and appraise their performance.
• Lead by example, monitor performance metrics, and take corrective actions when necessary.
• Coach, mentor, and develop staff to build a high-performing credit team.
• Identify training needs and recommend relevant programs to enhance staff capacity.

• Oversee the preparation of regular reports and presentations on credit risk performance, trends, and key metrics for senior management and regulatory bodies.

• 5 to 8 years of experience in consumer or commercial lending, with at least 3 years in a management role.
• Strong understanding of credit risk principles, particularly in originations, collections, and business integration/strategy.
• Up-to-date knowledge of best practices and industry trends.
• Proven ability to lead, motivate, and inspire a diverse team.
• Strong collaboration and stakeholder management skills.
• Focus on driving performance, innovation, and continuous improvement in credit risk management practices.

IT Ridge Technologies