Junior Editorial Coordinator
Persona Staff
- Cape Town, Western Cape
- Permanent
- Full-time
- Conduct initial manuscript quality and permission checks.
- Implement checks (e.g., checklists, plagiarism etc.) on various process points and documents to evaluate the standard of work/task. Take corrective action if the manuscript deviates from the standard required.
- Apply standard procedures to manuscripts allocated to enhance customer experience (e.g., routine email updates, updating user profiles).
- Transmit actions, tasks, or decisions from the Editor-in-Chief/Commissioning Editor/Section Editor/Guest Editors onto the workflow management system.
- Monitor timeliness of work/task against average desired timelines and take corrective action to resolve delays.
- Transfer (e.g., masking), apply versioning and sound record-keeping on electronic documents at various process points.
- Liaising with authors, editors and reviewers and providing support with publishing-related queries on using and navigating the workflow management system, as well as managing the online submission system and inbox
- A relevant undergraduate degree, e.g., bachelor's degree in English and Linguistics
- Customer Service experience
- Strong communication skills - both written and verbal
- Excellent English (read, write, understand, and speak) language skills are a requirement
- Good language skills in any of the following official South African languages would be advantageous: Afrikaans, isiZulu, isiXhosa, Sesotho, Sepedi, Setswana (understand and read)
- Excellent MS Office skills (especially in MS Word, Excel, and Outlook)
- Highly organised and self-motivated, with strong time-management and project management skills
- Able to work well under pressure in an open-plan environment
- Able to work independently and as part of a team
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