ERP System Software Assistant
Hlabahlosile Trading Projects
- Johannesburg, Gauteng
- R25,000-35,000 per month
- Permanent
- Full-time
- Support and maintain ERP systems (SAP, Evolve, Xperteck) and assist with new enhancements.
- Troubleshoot and resolve system/app issues, providing proactive and reactive user support.
- Analyse recurring incidents and suggest long-term solutions.
- Collaborate with various teams, documenting technical processes and maintaining the help desk knowledge base.
- Monitor critical systems and ensure data quality and integrity.
- Manage supplier relationships, log and prioritise support calls, and report recurring issues to management.
- Contribute to continuous improvement of system support processes and assist with system implementations.
- Diploma/Certificate in IT System Support or similar.
- Minimum 5 years’ experience in production system support.
- Experience with database systems and reporting tools.
- Strong communication, analytical, problem-solving, and time management skills.
- Ability to build strong business relationships and work within a team.
- Eagerness to learn and grow within the organisation.