ACCOUNT MANAGER & LODGE ANCHOR

• Tertiary qualification in hospitality/tourism/lodge management
• Strong verbal and written communication skills
• Passionate about the hospitality industry and people
• Excellent leadership skills
• Excellent customer service skills
• Computer literate
• Valid driver’s license

• Welcoming guests, handling check-in and check-out, addressing inquiries and requests, and ensuring guest satisfaction throughout their stay.

• Assisting with the day-to-day running of the lodge, including coordinating activities, managing staff (where applicable), and maintaining lodge standards.

• Acting as a liaison between different departments (housekeeping, kitchen, guides), ensuring smooth communication and efficient service delivery.

• Handling basic billing, reservations, and other administrative duties as needed.

• Upholding the lodge's service standards and brand reputation.

• Coordinating and managing activities like sundowners, surprise stops, and outdoor events.

• Assisting in staff training and acting as a stand-in for management when required

• This involves creating and executing marketing plans, both short-term and long-term, to achieve the reserve's objectives. This could include digital marketing campaigns, social media strategies, email marketing, and content creation.

• Maintaining and enhancing the game reserve's brand identity and reputation across all platforms.

• Managing the reserve's online presence, including website content, social media, online advertising, and search engine optimization.

• Building relationships with media outlets, travel writers, and other influencers to secure positive coverage and promote the reserve.

• Developing and maintaining relationships with tour operators, travel agents, and other partners to drive bookings and sales.

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